Chattanooga Guided Adventures
Frequently Asked Questions FAQs
What are your covid recommendations? When social distancing cannot be maintained facial coverings are recommended on our trips for those not vaccinated. If you are experiencing Covid 19 symptoms please stay at home and reschedule your tour. If you have had close contact with a covid positive individual please stay at home and reschedule your tour. Face coverings for all are required during Incline Railway transport up Lookout Mountain. Face masks are made available on all trips.
What time is my trip? All of our trips run on Eastern Standard-Time. So when looking at your confirmation emails or times on the websites everything is Eastern Standard Time.
When do we need to arrive? Please arrive 10 minutes before the trip start time. This allows plenty of time for everyone to get checked in by the trip start time. All trips are run off of Eastern Standard Time.
What do I need to wear? We recommend synthetic layers that can be added or taken off depending on the weather conditions. Biking, hiking, and climbing classes must have a close-toed shoe, water classes need to have secure footwear that will not fall of in water and that has a secure heel strap.
What if it rains? We still run trips in the rain. Our guides watch the weather predictions closely and we reserve the right to cancel due to inclement weather, high water, or concerns that may impact our guest's safety. If we cancel payments are fully refunded or you can be transferred to a different date if there are spots available.
Do I have to know how to swim on water tours? You do not have to be able to swim to participate in water tours. You will wear a properly fitted life jacket at all times that will float you in the event you swim. We ask that you self-identify during check-in that you have limited or no swimming ability.
Can I bring a camera? Yes, just know there is the possibility of damage to the camera on all of the trips and classes that we offer.
Are there any requirements for the tours? Yes, kayak tours - participants must be between 50 and 350 pounds. In order to paddle a single person kayak you must be a minimum of 9 years old. We do have one tandem kayak for children under 9 with an adult paddler. Bike tours - participants must be 12 years old and be a minimum of 4 ft 6 inches tall.
Are gratuities accepted? Our guides are paid fair wages and like any service industry, a great job can be rewarded.
Alcohol and Drug Policy? Alcohol and drugs are not allowed before or during any tours or classes. If you are found to be under the influence you will not be allowed to go on the trip or will be removed from the trip and no refund will be given.
What is your Cancellation Policy?
Up to 14 days from the trip if you cancel you will receive a full refund.
Between 13 and 4 days before your trip, a refund will be processed, minus a $20 per person fee.
72-49 hours before your trip there is a 50% refund.
There are no refunds 48 hours from your trip start time.
If you need to reschedule your trip for any reason, you can reschedule up to 48 hours before your trip start time at no cost. There are no refunds or reschedules less than 48 hours from the trip start time.
No shows for trips are not eligible for refunds or reschedules.